Return&Refund
At YKYW, we want you to be satisfied with your purchase. If you need to return or exchange an item, please review the following policy before submitting your request.
1. Return Eligibility
We offer a 14-day return policy, which means you must request a return within 14 calendar days of receiving your order.
To be eligible for a return, items must be:
Unworn and unwashed.
In their original, saleable condition.
Complete with all original tags and labels.
Returned in their original packaging, where applicable.
For health and hygiene reasons, please wear appropriate undergarments when trying on cycling apparel.
We reserve the right to refuse returns that do not meet these requirements. All gift cards are non-refundable.
You may request a return for reasons including incorrect size selection, a change of mind, defective or damaged products, incorrect items received, or other circumstances. All requests are subject to review and approval by our customer service team.
2. How to Request a Return
To initiate a return, please contact us at servicecycling@outlook.com within 14 calendar days of receiving your order.
Please include the following information in your email:
Your order number.
The item(s) you wish to return or exchange.
The reason for your request.
Clear photos of the item(s), if they are defective, damaged, or incorrect.
Our customer service team will review your request and provide instructions where necessary.
Please do not send any items back before receiving approval from our customer service team. Returns sent without prior authorization will not be accepted.
3. Return Address
Approved returns should be sent to the following address:
Country/Region: China
Contact Name: Maosu Shi
Phone Number: +86 173 2988 1339
Address Line 1: No. 304, 3rd Floor, Left Building, Yitai Building, Lianfeng Industrial City
Address Line 2: No. 41 Liguang Road, Zhou Village, Lishui Town, Nanhai District
City: Foshan
State/Province: Guangdong
Postal Code: 528000
Please ensure that the returned items are securely packaged to prevent damage during transit. We recommend using a trackable shipping service and retaining your proof of postage.
If a returned parcel is lost or damaged in transit, please contact our customer service team. We will review the available tracking information and handle each case individually.
4. Return Shipping Costs and Fees
For returns or exchanges due to incorrect size selection, color preference, change of mind, or other reasons not caused by YKYW, the customer is responsible for the return shipping costs and any applicable shipping costs for sending replacement items.
Sale and promotional items may also be returned or exchanged, provided they meet the eligibility requirements outlined in this policy. The customer is responsible for the applicable shipping costs for size- or color-related returns and exchanges.
If an item is defective, damaged upon arrival, or incorrect due to an error on our part, please contact our customer service team and provide clear photos. Once the issue has been reviewed and confirmed, YKYW will cover the reasonable shipping costs associated with the approved return, exchange, or replacement.
YKYW does not charge an additional return handling fee.
Original shipping charges are generally non-refundable, except where a refund is required by applicable law.
Customs duties, taxes, and other charges associated with international returns or replacement shipments will be handled in accordance with applicable law and the circumstances of the case.
5. Exchanges
We accept exchange requests, subject to review and approval by our customer service team.
To request an exchange, please email servicecycling@outlook.com with your order number, the item you wish to exchange, and the replacement item, color, or size you would prefer.
For size- or color-related exchanges, or exchanges requested for personal preference, the customer is responsible for the applicable shipping costs.
If an exchange is required because an item is defective, damaged upon arrival, or incorrect due to an error on our part, YKYW will cover the reasonable shipping costs associated with the approved exchange or replacement.
For defective, damaged, or incorrect items, please include clear photos so that our team can assess the issue.
Please wait for our approval and instructions before sending any items back. Exchange availability and shipping arrangements will be confirmed by our customer service team.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 3–5 business days after the returned item has been received and inspected.
Please note that this timeframe refers to our refund processing time. Your bank, credit card issuer, or payment provider may require additional time to process the refund and post it to your account.
If you have not received your refund after the applicable processing period, please contact your payment provider first. If you still need assistance, email us at servicecycling@outlook.com.
Refunds may be refused if returned items do not meet the eligibility requirements, subject to any rights you may have under applicable consumer protection laws.
Gift cards are non-refundable.
7. Defective, Damaged, or Incorrect Items
If you receive a defective or damaged product, or an item different from what you ordered, please contact us at servicecycling@outlook.com as soon as possible.
Please provide:
Your order number.
A description of the issue.
Clear photos showing the defect, damage, or incorrect item.
Our customer service team will review the information and determine the appropriate next steps, which may include a return, exchange, replacement, or refund, depending on the circumstances and applicable law.
Please do not discard or return the item before receiving instructions from our team.
8. Important Notes
Return requests must be submitted within 14 calendar days of delivery.
Items must meet the return eligibility requirements.
Prior authorization is required before returning any item.
Customers are responsible for return shipping costs for change-of-mind, size-related, and other non-fault returns, including eligible sale and promotional items.
Refunds are issued to the original payment method when approved.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
9. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: servicecycling@outlook.com
We will be happy to assist you.